Answers to common questions about payment, delivery, cancellations and returns, based on our shipping policy and our return and refund policy.
Ordering and payment
How can I pay?
You can pay cash on delivery anywhere in Pakistan, or pay online by debit card, credit card or bank transfer.
How much does delivery cost?
Shipping charges, if any, are calculated and shown at checkout before payment.
Delivery
Do you deliver across Pakistan?
Yes. We deliver nationwide, from the major cities to remote areas.
How long does delivery take?
We process confirmed orders within 24 to 48 business hours. After that, delivery takes 2 to 5 working days to Karachi, Lahore, Islamabad and Rawalpindi, and 5 to 7 working days to other cities and remote areas. Orders placed on a weekend or public holiday are processed on the next working day. Delivery times may vary slightly during sale events, holidays or unforeseen courier delays.
How long do heavy or bulk items take?
Delivery of bulk or heavy items, such as industrial products and camping sets, can take 5 to 10 working days. Our team will arrange the delivery details with you.
Which couriers do you use?
We deliver through courier partners such as TCS, Leopards and Shaheen Cargo.
How do I track my order?
When your order ships you will get a tracking ID by SMS or email. Use it on the courier's website to follow your parcel.
What if the courier cannot reach me?
Please check that your address and phone number are correct when you order. If the courier cannot reach you after two attempts, the order may be returned to us.
My parcel arrived damaged, or something is missing.
Tell us within 48 hours of delivery. Please say what arrived and send a photo if you can, and we will check it.
Cancellations and returns
Can I cancel or return an order?
Yes. You can cancel or return an item within 2 days of receiving it, in its original packaging, and you do not need to give a reason. Email or call to start, using the details on the Contact page. Some items cannot be returned, and you pay to send an item back; both are explained below. Sale items cannot be refunded.
Which items cannot be returned?
Items made to your specifications or personalised; items that spoil quickly or are past their expiry date; items that are not suitable for return for health or hygiene reasons once they have been unsealed; and items that cannot be separated from other items after delivery.
Can I get a refund on sale items?
No. Our return and refund policy says only regular-priced items can be refunded, so items bought on sale cannot be refunded. If a sale item arrives damaged, tell us within 48 hours of delivery.
Who pays for sending an item back?
You do. You are responsible for the cost and risk of sending the item back to Mr 2/43 Marriot Road, Bolton Market, Karachi. We recommend an insured service that you can track.
When do I get my money back?
Within 2 days of us receiving the returned goods, using the same payment method you used for the order. We cannot refund an order until we have received the goods, or proof that the return was delivered.
Contact
How do I reach you?
Phone or message us on WhatsApp at 0330 8883031. We are available Monday to Saturday, until 7 PM. Our email address and shop address are on the Contact page.